Duty Manager

About the role

The Duty Manager ensures smooth hotel operations during service periods, delivering exceptional guest experiences and coordinating all operational departments. This role acts as the on‑site leader when senior management is not present, maintaining standards of quality, safety, and service.

Key responsibilities

• Supervise daily hotel operations across reception, housekeeping, food & beverage, security and other service areas.
• Welcome guests, address their needs, and manage any complaints or special requests.
• Coordinate and lead cross‑functional teams to ensure seamless service delivery.
• Monitor compliance with company procedures, quality standards, and safety regulations.
• Resolve incidents promptly and make decisive decisions in the absence of senior management.
• Prepare and deliver reports on significant events, operational issues, and performance metrics.

Required profile

• Strong communication and leadership abilities.
• Customer‑service orientation with proven conflict‑resolution skills.
• Highly organized, responsive, and capable of making quick decisions.
• Fluent in French and English.

Required skills

What we offer

• Opportunity to work within a global hospitality brand known for its “Every Moment Matters” philosophy.
• Career development programs, training, and clear pathways for advancement.
• Inclusive and diverse workplace culture with employee resource groups.
• Global employee benefits, including discounted hotel rates worldwide.