Delivery Lead - AI-Enabled Products

About the role

You will own the end‑to‑end delivery of client‑facing, AI‑enabled products for major sports and media brands, coordinating across product, engineering, design and support while guiding junior team members.

Key responsibilities

• Take products from ambiguous briefs through configuration, onboarding, testing, rollout and adoption to reliable day‑to‑day operation.
• Turn messy requests into detailed plans with owners, dependencies, risks and a clear definition of done, then drive execution and remove blockers.
• Own AI‑enabled services after launch, monitoring prompts, inputs, outputs and human‑review steps, and build safeguards against weak output and drift.
• Investigate issues before escalation, reproduce problems, assess impact and hand engineering a well‑framed problem.
• Lead junior team members by providing context, standards, feedback and expanding their ownership as they earn it.

Required profile

• 4+ years in implementation, product operations, technical account management or similar, with a track record of turning ambiguity into concrete outcomes.
• Strong decision‑making with incomplete information, balancing client impact, quality, cost and speed.
• Technical fluency to reason about APIs, SDKs, integrations, configuration and data without being a software engineer.
• Practical AI fluency: understanding production AI workflows, prompts, inputs, failure modes and review processes.
• Ability to direct people, set standards and differentiate activity from results.

Required skills

• APIs
• SDKs
• Integrations
• Configuration
• AI tools