Customer Support Specialist

inDrive · Tunis

🇬🇧 English

CRM systems

Job description

About the role

We are looking for a Customer Support Specialist to join our Global Customer Support team in Tunisia. You will be the first point of contact for our customers, handling inquiries via phone, email, and chat while ensuring a high level of satisfaction.

Key responsibilities

Answer phone calls, emails, and chat messages from customers.
Resolve customer issues quickly and efficiently.
Process returns, exchanges, and handle complaints.
Maintain accurate records of each interaction.
Update customer information in the CRM system.
Collect and forward customer feedback to relevant departments.
Inform customers about the status of their inquiries.

Required profile

Excellent oral and written communication skills in Russian and Kazakh.
Polite and professional dialogue handling.
Ability to manage large volumes of information.
Strong attention to detail and accurate documentation.
Proficiency with PC and basic office programs.

Required skills

Experience with CRM systems.
Proficiency in Microsoft Office or similar office suites.

Questions fréquentes

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Published 2 months ago

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inDrive

Tunis

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