Customer Success Manager

About the role

As a Customer Success Manager at Regnology, you will drive customer loyalty, retention and growth by monitoring the client journey and ensuring a high‑quality experience across our SaaS solutions. You will act as the voice of the customer, using data‑driven insights to improve satisfaction and support business outcomes.

Key responsibilities

• Build and maintain strong, long‑lasting relationships with customers through proactive and reactive engagements.
• Monitor customer health scores using KPIs, NPS and other feedback, and develop tailored success plans.
• Conduct regular service reviews, presenting insights and recommendations to clients.
• Identify pain points and work with leadership to implement process improvements.
• Advocate for customers, handling difficult situations with transparency while protecting Regnology’s reputation.
• Collaborate with cross‑functional teams during major incidents to ensure clear communication and positive outcomes.

Required profile

• Bachelor’s degree in Business or a related field.
• At least 5 years of experience in customer success, account management or a similar role.
• Strong communication, interpersonal and problem‑solving abilities.
• Analytical mindset with the ability to turn data into actionable insights.
• Excellent organizational and time‑management skills.
• Customer‑centric attitude and passion for helping clients succeed.
• Fluent English.
• Based in Tunisia.

Required skills

What we offer

• Opportunity to grow with a market‑leading SaaS company.
• Innovative, agile culture that encourages you to shape the future.