Customer Service Representative – Order to Delivery

About the role

We are looking for a Customer Service Representative to manage the order‑to‑delivery process, ensure accurate invoicing and provide first‑line support for our customers worldwide.

Key responsibilities

• Enter, review and approve customer orders in SAP, perform availability checks and confirm delivery dates.
• Prepare delivery documentation (batch, freight, export) and coordinate with Logistics/Transport for shipment creation.
• Resolve order issues such as credit, reminders, export restrictions in line with company policies.
• Issue credit/debit memos, verify document consistency before invoicing and maintain high‑quality customer data.
• Act as the primary contact for order‑related inquiries, communicate proactively about availability or delays, and collaborate with Sales, Logistics and Finance.
• Track customer non‑conformities in Salesforce and follow up on resolutions.
• Serve as the point of contact for process and master‑data requests, work with IT/IS to identify best practices and suggest improvements.
• Participate in occupational safety and health training and contribute to continuous improvement of QEHS standards.

Required profile

• Bachelor’s or Master’s degree in administrative management, commerce or a related field.
• Minimum 3 years of experience in a similar order‑to‑delivery or customer service role.
• Alignment with Sika’s values and principles.

Required skills

• Proficiency in SAP for order processing.
• Experience using Salesforce for tracking customer issues.
• Strong knowledge of Microsoft Office, especially Excel, for data handling.

What we offer

• Competitive salary aligned with local market benchmarks.
• Fair and equitable pay practices based on skills, education and experience.
• Opportunities to contribute to health‑and‑safety culture and continuous improvement.