Customer Planning Advanced Specialist

About the role

Autoliv develops seatbelts, airbags and steering wheels to increase vehicle safety. As Customer Planning Advanced Specialist, you will oversee customer planning tasks and aim for higher performance standards, working closely with production planning, warehouse and transport teams.

Key responsibilities

• Receive, review and integrate customer forecasts, call-offs and orders into the planning system.
• Analyse demand variations and communicate significant changes to production planning and stakeholders.
• Confirm customer requirements based on capacity, material availability and agreed lead times.
• Prepare, maintain and monitor delivery schedules and shipment priorities.
• Coordinate daily with production planning, warehouse and transport teams to secure on-time deliveries.
• Monitor backlog, shortages, inventory coverage and delivery risks, initiate recovery actions and escalate deviations.
• Maintain open communication with customers about order status and delivery constraints.
• Keep customer master data, scheduling agreements and planning parameters accurate in SAP/ERP and customer portals.
• Track customer planning KPIs and support root-cause analysis and corrective actions.
• Ensure compliance with customer requirements, internal procedures and Autoliv standards.
• Support customer meetings, capacity reviews, audits and escalation calls.
• Contribute to new product launches, engineering changes and phase-in/phase-out planning.
• Support inventory optimization, obsolete stock prevention and premium freight reduction.

Required profile

• Bachelor's degree in Supply Chain, Logistics, Business Administration, Industrial Engineering or a related field.
• At least 5 years of experience in a Tier 1 automotive environment, with direct customer-facing experience with automotive OEMs.
• Experience in Customer Planning, Supply Chain, Logistics or Production Planning.
• Fluent in English and French.

Required skills

• Good knowledge of SAP/ERP systems and Microsoft Excel.
• Experience in demand management, delivery scheduling and order management.
• Strong analytical, planning and organizational skills, and strong communication and customer service skills.

The company offers training and development programs covering technical competency, leadership and business management skills.