Credit Administrator / Processor – Day Shift

About the role

National Pen is looking for a motivated Credit Administrator/Processor to join the Quality team on a day‑shift schedule in Tunis. You will ensure accurate order processing, handle credit notes, and support quality initiatives while maintaining high levels of customer satisfaction.

Key responsibilities

• Perform detailed checks on customer orders to ensure accuracy.
• Provide feedback to supervisors and sales teams on order issues.
• Identify, discuss, and resolve quality and credit‑related problems.
• Investigate customer complaints, non‑conformances, and process credit notes.
• Prepare and submit quality reports to management.
• Support process and quality improvements within the Contact Centre.
• Escalate order or product issues when necessary.

Required profile

• Minimum 1 year of experience in a similar credit or contact‑centre role.
• Fluent English communication skills.
• Self‑motivated, goal‑oriented and able to work independently.
• Strong attention to detail and analytical mindset.

Required skills

• Advanced proficiency in Microsoft Excel.
• Advanced proficiency in Microsoft PowerPoint.
• Advanced proficiency in Microsoft Word.

What we offer

• Shuttle service for stress‑free commuting.
• Comprehensive health insurance coverage.
• Daily meal vouchers.
• Referral bonus program.
• Continuous learning and development opportunities.