Client Delivery Operations – SaaS (Remote, Tunisia)

About the role

We are looking for a Client Delivery Operations specialist to drive client onboarding, configuration, feature rollouts and issue resolution for our high‑growth SaaS platform. The role is fully remote within Tunisia and works closely with account managers, product, engineering and support teams to ensure smooth delivery and client satisfaction.

Key responsibilities

• Own day‑to‑day execution of client work‑streams such as onboarding, configuration, feature rollouts, updates and operational requests.
• Translate unclear client needs or internal discussions into clear actions, priorities, owners and next steps.
• Coordinate with account, product, engineering, support and operations teams to keep delivery moving.
• Investigate client issues by gathering context, checking configurations, reproducing problems and identifying blockers.
• Leverage AI and internal tools to accelerate investigation, documentation, analysis and follow‑up workflows.
• Maintain visibility on status, risks, decisions, dependencies and next actions.
• Communicate updates to clients and internal teams in a clear, calm and confidence‑building manner.
• Continuously improve delivery playbooks, checklists, templates and operating habits.

Required profile

• Early‑career individual contributor with strong ownership, judgment and technical curiosity.
• Excellent written and verbal communication skills.
• Ability to work through ambiguous client situations and drive clear outcomes.

Required skills

What we offer

• Up to EUR 20,000 salary on a full‑time permanent contract.
• Fully remote work from anywhere in Tunisia.
• 33 days paid leave and additional benefits.
• Flexible working hours aligned with UK weekdays.
• Opportunity to work with a high‑growth product used by leading global brands, especially in sport.
• Access to the latest hardware, tech stack and tools.