Clerk - Reservations

About the role

Sheraton is hiring a full-time Clerk-Reservations for its hotel in Tunis (Avenue de la Ligue Arabe). The position handles all reservation requests, changes and cancellations received by phone, fax or mail, and follows sales techniques to maximise revenue.

Key responsibilities

• Process reservation requests, changes and cancellations received by phone, fax or mail.
• Identify guest needs and determine the appropriate room type, then verify availability and rate.
• Explain guarantee, special rate and cancellation policies to callers and accommodate and document special requests.
• Answer questions about property facilities, services and room accommodations.
• Input and access data in the reservation system, coding special room types such as complimentary rooms, employee discounts, travel agent inspection rates and wholesale reservations.
• Follow proper escalation procedures for guest concerns and comply with company policies, confidentiality and asset protection rules.
• Welcome guests, anticipate their needs, assist people with disabilities and speak clearly and professionally on the telephone.
• Work cooperatively with colleagues, meet quality assurance standards and perform other reasonable duties asked by supervisors.

Required profile

• High school diploma or G.E.D. equivalent.
• No related work experience or supervisory experience required.
• No license or certification needed.