Technicien Support – Italien ou Allemand et Anglais

About the role

We are looking for a multilingual Technical Support Technician to provide remote assistance to users experiencing hardware or software issues. The role involves configuring workstations, guiding users through problem resolution, and escalating incidents when necessary.

Key responsibilities

• Diagnose hardware and software malfunctions remotely.
• Configure workstations according to user needs and perform functional tests.
• Guide users to resolve incidents or take remote control of their systems.
• Escalate unresolved incidents while respecting response time commitments.
• Document each intervention accurately in the incident management tool.

Required profile

• Fluent in Italian or German and English.
• Passionate about IT, with a degree in Computer Science or at least 2 years of experience in user support or a contact centre.
• Recent graduate or considering a career change is also welcome.
• Flexible availability across a wide range of hours and openness to hybrid work.

Required skills

What we offer

• Paid on‑the‑job training from day one.
• Dynamic and stimulating work environment.
• Opportunities for further training and career progression.
• Key role in improving the client experience.
• Celebratory events recognizing personal and team successes.
• Certification programmes leading to advancement prospects.
• Attractive salary package and benefits such as transport allowance, group insurance, marriage/education bonuses, unlimited phone plan and 55 GB Airbox data per month.