Technical Support Specialist (English Speaker)
Medius · Tunis
Description du poste
About the role
Medius is looking for a highly driven Technical Support Specialist who will provide expert assistance to customers using the Medius AP Automation product suite. The role requires strong English communication skills and a positive, customer‑focused mindset.
Key responsibilities
- Handle support tickets across the full invoice‑to‑payment workflow.
- Assist customers with payment issues, supply payment reports, and related queries.
- Troubleshoot technical problems in Medius applications, gathering information from emails, logs, and databases.
- Recreate customer issues to identify root causes and document resolution steps.
Required profile
- Motivated and positive‑minded professional.
- Fluent English – resume must be submitted in English.
- Strong customer service orientation and ability to guide users through complex processes.
Required skills
What we offer
- Opportunity to work with AI‑driven finance technology.
- Collaborative, global team environment.
- Focus on innovation and continuous learning.
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Medius
Tunis