Technical Support Engineer - Traffic Systems & ANPR

About the role

This position covers technical support and maintenance for clients' systems, with a focus on intelligent traffic systems and ANPR. The engineer works remotely and on-site, handles several requests at once and keeps close contact with internal teams and external partners.

Key responsibilities

• Provide technical support and maintenance services to ensure optimal system performance.
• Troubleshoot and resolve issues related to intelligent traffic systems and ANPR, remotely and on-site.
• Prioritize multiple support requests by urgency and impact.
• Collaborate with internal teams and external partners, escalating complex issues when needed.
• Document support activities, including diagnosis, troubleshooting steps and outcomes.
• Carry out regular system inspections and audits to spot and fix problems early.
• Deliver technical training and knowledge-sharing sessions to clients and internal teams.
• Stay up to date with the latest developments in Hikvision products and solutions.

Required profile

• Bachelor's degree in Engineering.
• At least 3 years of experience in technical support for electronic security (CCTV, access control and related fields).
• Extensive training experience.
• Ability to work independently with minimal supervision and to collaborate with others.
• Excellent verbal and written communication skills.
• Proven ability to handle several issues at once and to solve problems systematically.

Required skills

• Strong knowledge of Hikvision products and solutions.
• Knowledge of traffic solutions and ANPR systems.
• Familiarity with AI technologies is an added advantage.