Sales Support & Customer Success Specialist

About the role

Justech, a Tunisian provider of digital solutions for higher education, research and libraries, is looking for a Sales Support & Customer Success Specialist to join its team in Monastir. The role supports the sales and operations teams, handles customer requests, and helps drive business development initiatives.

Key responsibilities

• Provide sales support and assist the sales and operations team in daily activities.
• Manage customer requests, deliver first‑level support and ensure timely follow‑up.
• Maintain strong client relationships and contribute to overall customer satisfaction.
• Coordinate with sales, operations and technical teams to ensure smooth service delivery.
• Support business development activities, identifying cross‑selling and upselling opportunities.
• Prepare customer data, reports and sales tracking documents.
• Perform data mapping and organization tasks to support customer management and operational processes.
• Participate in communication activities, client follow‑ups and sales support initiatives.

Required profile

• Bachelor’s degree in Business, Sales, Marketing, Finance, Management, Economics or a related field.
• Good command of French and English, both written and spoken.
• Strong communication and interpersonal abilities.
• Customer‑oriented mindset with solid problem‑solving skills.
• Well‑organized, detail‑oriented and capable of managing multiple tasks.
• Ability to work independently as well as part of a collaborative team.

Required skills

• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint