Reservations Manager – Hotel Operations

About the role

Radisson Hotel Group is seeking a Reservations Manager to lead its reservations team and ensure a seamless guest journey. The role combines operational precision with a strong focus on delivering memorable experiences for every guest.

Key responsibilities

• Oversee daily operations of the reservations department, ensuring timely and accurate responses to guest enquiries.
• Drive guest satisfaction by proactively addressing issues and improving service standards.
• Set and achieve reservations targets aligned with hotel revenue goals.
• Supervise, coach, and develop the reservations team to foster a high‑performance culture.
• Control costs, manage inventory, and monitor productivity metrics.
• Collaborate with key stakeholders across the hotel to maintain effective working relationships.
• Analyse performance data and provide recommendations to enhance financial results.
• Ensure compliance with all relevant legislation and internal audit requirements.

Required profile

• Proven experience in hotel reservations, preferably in a supervisory or managerial capacity.
• Strong leadership style with a hands‑on, lead‑by‑example approach.
• Commitment to delivering exceptional guest service.
• Creative problem‑solving abilities and resilience in a fast‑paced environment.
• High personal integrity and a drive for excellence.

Required skills

• Reservation system proficiency (specific platforms not listed).
• Team leadership and performance management.
• Analytical skills for financial and operational reporting.

What we offer

• Opportunities for career growth within a global hospitality brand.
• A supportive culture that values continuous learning.
• Competitive benefits aligned with industry standards.