Remote French-English Customer Support Representative

About the role

We are looking for a motivated French‑English Customer Support Representative to join our global, fully remote team. You will be the first point of contact for customers, helping them solve technical or order‑related issues while delivering a friendly, helpful experience.

Key responsibilities

• Respond to customer inquiries in French and English via chat, email, and phone.
• Provide step‑by‑step guidance to resolve technical, product, or order issues.
• Maintain accurate records of each interaction in our CRM system.
• Share customer feedback and insights to improve products and processes.
• Collaborate with a supportive remote team to ensure consistent service quality.

Required profile

• At least 1 year of remote or online experience in customer service or a similar role.
• Fluent written and spoken French and English.
• Excellent communication skills and a calm, solution‑focused attitude under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.
• Ability to work independently in a quiet home office.

Required skills

• Experience with Gorgias.
• Experience with Zendesk.
• Experience with Shopify.

What we offer

• Fully remote work – you can work from anywhere.
• Competitive pay with regular performance reviews.
• Paid time off and a monthly health stipend.
• Performance‑based bonuses.
• A collaborative team that values growth and respect.