Remote French Bilingual Customer Support Representative

About the role

We are looking for a friendly, bilingual professional to join our remote customer support team. You will assist French‑speaking customers via phone and live chat, turning inquiries and issues into positive experiences.

Key responsibilities

• Provide timely, courteous support in French and English through calls and chat.
• Troubleshoot customer problems with a calm, solutions‑first approach.
• Document all interactions accurately in our support system.
• Identify recurring issues and share feedback to improve processes.
• Collaborate with team leads and colleagues to stay aligned on priorities.
• Represent the brand with professionalism and cultural sensitivity.

Required profile

• Minimum 1 year of remote or online customer service experience.
• Fluent in both French and English, written and spoken.
• Ability to work independently in a quiet home office.
• Calm under pressure and focused on delivering solutions.

Required skills

• Experience with Gorgias, Zendesk, Shopify, or similar e‑commerce support tools.
• Familiarity with CRM systems.

What we offer

• Permanent work‑from‑home arrangement.
• Competitive salary reviewed annually.
• Paid time off, monthly health stipend, and performance bonuses.
• Team culture that values growth, accountability, and connection.