Operations Support – Meeting & Travel Services

About the role

The World Health Organization is seeking an Operations Support professional to strengthen its Meeting and Travel Services (MTS) framework. The role focuses on enhancing system utilization, ensuring policy compliance, and delivering timely administrative and technical assistance to improve service quality.

Key responsibilities

• Provide first‑line user support and serve as the focal point for MTS queries.
• Deliver training and guidance on MTS system usage and related processes.
• Validate meeting and travel requests for compliance with WHO policies.
• Review and verify expense claims and supporting documentation.
• Generate and analyse reports on meetings, travel, and expenses for management.
• Identify process gaps and propose workflow or system improvements.
• Liaise with IT teams and external vendors to troubleshoot issues and support system enhancements.
• Maintain issue logs, user guides, and documentation for continuous improvement.

Required profile

• Secondary education; additional training in administration or business processes is an asset.
• Minimum 3 years of experience in administrative, secretarial, or support roles (5 years if only secondary education).
• Knowledge of UN procedures and WHO systems is desirable.
• Strong analytical, reporting, problem‑solving and communication skills.
• Ability to work collaboratively across teams and functions.
• Fluency in Arabic, French, and English.

Required skills

• Experience with ERP or travel/event management platforms such as SAP Concur, Amadeus, or Cvent.
• Proficiency in Microsoft Office and other digital tools.