IT Inhouse ServiceNow Consultant (Hybrid, Madrid/Tunis)

About the role

Join the IT Service Management team to develop and enhance ServiceNow as an enterprise platform for workflow automation and digital transformation. You will work in a hybrid setting, collaborating with stakeholders across functions and regions to deliver efficient processes and seamless user experiences.

Key responsibilities

• Manage ServiceNow platform upgrades, releases and patching while ensuring performance, reliability, security and compliance.
• Support, enhance and continuously optimise ServiceNow modules such as ITSM, Strategic Portfolio Management, CMDB, Asset Management, Knowledge Management and custom business applications.
• Drive the evolution toward autonomous IT through automation, self‑service capabilities and AI‑driven operations.
• Establish ServiceNow as an enterprise‑wide workflow automation platform across business functions.
• Analyse, redesign and digitalise business processes, turning manual activities into scalable digital workflows.
• Develop dashboards, reporting capabilities and actionable insights to support data‑driven decision‑making.

Required profile

• Degree in Business Informatics, Information Technology, Computer Science or a comparable qualification.
• Several years of professional experience as a ServiceNow Consultant, Solution Consultant or Technical Consultant.
• Strong understanding of IT service management principles, enterprise workflows and digital process optimisation.
• Experience with ServiceNow modules such as ITSM, Strategic Portfolio Management, CMDB, Asset Management, Knowledge Management or custom application development.
• Knowledge of modern platform, integration and automation technologies, ideally complemented by ServiceNow certifications (CSA, CAD or similar).
• Fluent English communication skills.

Required skills

• ServiceNow platform
• ITSM
• Strategic Portfolio Management (SPM)
• CMDB
• Asset Management
• Knowledge Management
• Custom application development on ServiceNow
• Automation and AI‑driven operations
• Integration technologies
• Dashboard and reporting development

What we offer

• Benefits of a growing global life‑science company listed on the stock exchange.
• Hybrid work model with days on site in Madrid (Spain) or Tunis (Tunisia) and remote days.