Identity Access Management Analyst

About the role

The Identity and Access Management (IAM) team manages the identity and application access lifecycle for users inside the organization, ensuring each user has the correct attributes and entitlements across services and applications, and runs its day-to-day operations so that projects, incidents and service requests are completed on time and within scope. The analyst expands the integration of identity management solutions with enterprise applications, supports daily requests such as writing scripts for business reports, and troubleshoots and operates the Identity Management environment. The role requires strong technical skills and effective communication with business users, technical IT teams and business partners.

Key responsibilities

• Provide Level 3 functional support to users for the Identity and Access Management platform through request management tools and functional mailboxes.
• Troubleshoot and resolve issues related to identity static data and access static data such as functional descriptions, parameter flags, accounts and entitlements.
• Ensure data quality and remediate data issues by updating actions (HR imports, scripts, remediation projects) in close collaboration with the first and second lines of defense (IT Governance and Information Security Management).
• Onboard in-house and third-party applications to the IAM system for identity and access provisioning.
• Maintain, operate and monitor the IAM system and complete audit tasks on time with relevant stakeholders.
• Produce key metric reporting and analysis for the Identity Management environment as required.
• Apply industry best practices for standards, processes, procedures, tools and documentation.