Human Relations Advisor – English Department

About the role

Join ULYSSE CALL CENTER, a subsidiary of an international French leader, as a Human Relations Advisor for the English department. You will provide personalized, confidential advice to clients seeking support in their personal and professional relationships.

Key responsibilities

• Deliver written and phone consultations that address client concerns such as reconciliation, self‑confidence, and healthy relationships.
• Tailor advice to each client’s unique situation while maintaining strict confidentiality.
• Motivate clients to recognize their own power and take proactive steps toward their goals.
• Document interactions accurately and follow internal quality standards.

Required profile

• Excellent command of English, both spoken and written.
• Empathetic, intuitive, and able to listen actively.
• Strong initiative and commitment to client satisfaction.
• Warm, dynamic personality with a collaborative team spirit.

Required skills

What we offer

• Performance‑based compensation with an uncapped bonus system (potentially exceeding 5,000 TND net).
• Convenient downtown Sousse office.
• Supportive environment with paid training on tools, divinatory methods, and introductory psychology (e.g., NLP, personal development).
• Full‑time contracts (SIVP, CAP, CDI) with CNSS affiliation and contributions.
• Meal vouchers, flexible schedule with two consecutive days off, and additional employee benefits.