Guest Operations Manager

About the role

As a Guest Operations Manager at Hilton, you will lead the front office team to deliver exceptional hospitality experiences. You will ensure smooth daily operations, uphold service standards, and drive revenue growth while fostering a positive work environment.

Key responsibilities

• Oversee daily front office activities, including guest registration, room inventory management, and policy compliance.
• Monitor guest satisfaction metrics, address service issues promptly, and guide continuous improvement initiatives.
• Promote hotel services and execute up‑selling tactics to increase occupancy and revenue.
• Provide regular updates and training to keep the team informed about hotel offerings, services, and local attractions.
• Welcome guests, respond to inquiries, and resolve concerns to maintain high service standards.
• Supervise, coach, and develop front office staff, fostering a productive and collaborative environment.

Required profile

• Passion for delivering warm, memorable hospitality experiences.
• Integrity and a commitment to doing the right thing.
• Leadership ability to inspire and guide a team.
• Team‑oriented mindset that values collaboration.
• Strong sense of ownership and accountability.
• Urgency and discipline to act decisively in every moment.

Required skills