Graduate Customer Solution Center Representative – Technical (English/German)

About the role

This entry‑level position supports customers by resolving basic to moderate technical issues, providing product information, and escalating complex cases. The role works across multiple communication channels and collaborates with internal teams to ensure smooth project outcomes.

Key responsibilities

• Manage customer interactions via phone, email, and chat, demonstrating empathy and professionalism.
• Identify issues, log cases, validate entitlement and warranty details, and follow up until resolution or handover.
• Troubleshoot remotely using support tools and handle timely escalations.
• Coordinate support activities, plan resource dispatch, and work closely with internal support and escalation groups.
• Provide feedback for continuous improvement and maintain accurate documentation.
• Achieve CSAT targets, productivity and quality KPIs, and adhere to SLA and TAT requirements.

Required profile

• Recent graduate (within the past 12 months) with a High School Diploma, GED, or higher education.
• Excellent written and verbal communication in English; German proficiency is a strong advantage.
• Basic understanding of IT concepts and customer‑service orientation.

Required skills

• Microsoft Office 365
• Microsoft Windows 10/11 operating systems
• Issue tracking tools
• Help desk support
• Peripheral device troubleshooting
• Remote technical support

What we offer

• Opportunity to develop technical and customer‑service expertise in a global technology company.
• Structured training and mentorship for recent graduates.
• Potential career progression within HP’s support organization.