Expert Customer Quality Management

About the role

LEONI, a global provider of products, solutions and services for power distribution and connectivity in the automotive industry, is looking for an Expert Customer Quality Management professional in Sousse. The role controls the deployment of LEONI and customer quality strategies, manages the customer interface for quality matters and supports quality improvement and audits.

Key responsibilities

• Control the deployment of LEONI and customer quality strategies and drive quality actions
• Lead regular internal and external follow-up meetings and conduct regular customer and plant visits
• Ensure actions comply with customer-specific requirements (CSR)
• Manage the customer interface for all quality matters and take action in close consultation with management to ensure customer satisfaction
• Follow up rework for customers and support pre-production and production
• Support internal and customer audits and provide support for quality improvements
• Determine and negotiate LEONI's liability for quality complaints (o-km, warranty) and for technical complaints
• Evaluate and negotiate project-specific requirements with the customer
• Support the evaluation of first-tier quality contracts with the customer and first-tier suppliers

Required profile

• University degree in a technical field
• At least 3 years of experience in quality management
• Fluent English
• Communication, social and intercultural sensitivity, change management, target and result orientation, motivation and resilience, self-organisation, conflict management and teamwork