Executive Housekeeping Manager

About the role

The Executive Housekeeping Manager is responsible for overseeing daily housekeeping operations and, where applicable, laundry services at the hotel. This role ensures guest rooms, public areas, and employee spaces are clean, well‑maintained, and meet the brand’s quality standards while supporting guest and employee satisfaction.

Key responsibilities

• Coordinate and supervise daily housekeeping shift activities, ensuring timely communication of room status to the Front Desk.
• Work closely with Engineering to address guestroom maintenance needs.
• Manage the general cleaning schedule, assign work based on immediate cleaning lists and upcoming check‑outs.
• Maintain inventory levels of supplies, linens, and uniforms, and assist with ordering.
• Conduct inspections of guestrooms and public spaces, providing feedback and corrective actions.
• Control departmental expenses, monitor budgets, and contribute to achieving financial targets.
• Handle guest complaints, promote exceptional service, and empower staff to improve guest experiences.
• Participate in HR activities such as staffing, training, performance appraisals, and disciplinary processes.

Required profile

• High school diploma or GED with at least 2 years of housekeeping or related experience, **or** a 2‑year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related field.
• Demonstrated ability to lead a team, manage budgets, and maintain high standards of cleanliness and guest satisfaction.