English-Speaking Customer Service Representative

About the role

Transcom is looking for an English‑speaking Customer Service Representative who is passionate about helping customers and delivering a high‑quality experience. You will join a global digital marketplace team that supports pre‑loved fashion and other leading brands, working on rotating shifts in a modern office environment.

Key responsibilities

• Respond to customer inquiries promptly and accurately through ticketing systems.
• Provide a friendly, empathetic, and professional experience to each customer.
• Identify opportunities for process improvements and share insights with the team.
• Collaborate with colleagues across international markets to enhance overall service quality.
• Adapt quickly to changing information and shifting priorities.

Required profile

• C1 or native level proficiency in written and spoken English.
• Strong verbal and written communication skills, with a focus on empathy and active listening.
• Ability to absorb new information quickly and adapt to change.
• Positive attitude and commitment to delivering exceptional customer experiences.

Required skills

What we offer

• International and inclusive work environment with support from day one.
• Continuous development via internal learning platforms and external training.
• Clear growth path – 90% of managers started as customer service specialists.
• 2‑3 week training program covering job specifics.
• Modern office spaces with relaxation areas.
• Flexible work schedule and rotating shifts.
• Free taxi rides for shifts ending between 7:30 PM and 11 PM.
• Corporate benefits and discounts.