Customer Support Specialist – Transaction Reporting

About the role

Join Regnology’s global support team as a Customer Support Specialist focused on Transaction Reporting. You will provide first‑level functional assistance to clients, helping ensure continuous service across time zones.

Key responsibilities

• Act as the first point of contact for clients using the Transaction Reporting solution, handling functional inquiries under senior guidance.
• Analyze and troubleshoot business rules and configurations to resolve routine issues.
• Investigate discrepancies in transaction or regulatory reports and escalate complex cases to senior colleagues or technical teams.
• Participate in a rotating on‑call schedule, supporting urgent incidents outside regular business hours.
• Collaborate with technical teams to ensure end‑to‑end issue resolution and maintain clear internal documentation.
• Contribute to cross‑functional initiatives that improve support processes and product features.
• Help build internal knowledge‑base content and client‑facing documentation.

Required profile

• Bachelor’s degree in Finance, Business Administration, Economics or a related field (or strong internship experience).
• 0–2 years of experience in customer service, business analysis, or financial software; recent graduates with relevant internships are encouraged.
• Exposure to a financial institution or bank (internship, working‑student role, etc.) is a plus.
• Basic understanding of transaction reporting frameworks such as MiFIR or EMIR (training provided).
• Interest in banking products like credit facilities, derivatives, collateral, or interest‑rate products.

Required skills

What we offer

• Flexible, innovative work environment that values ideas and career growth.
• Opportunity to develop expertise in regulatory and transaction reporting.
• Collaborative global team with a Follow‑the‑Sun support model.