Customer Support Consultant (Remote, Fluent English)

About the role

SupportYourApp is looking for a Customer Support Consultant to provide outstanding email support for its global clients. You will work remotely, interacting with customers in a multicultural environment while developing your technical and analytical skills.

Key responsibilities

• Deliver high‑quality email support and maintain a structured workflow.
• Build strong, lasting relationships with customers and handle sensitive data securely.
• Stay updated on tools, technology, and client solutions, meeting KPI targets.
• Collaborate with developers and cross‑functional specialists.

Required profile

• Excellent written English (C1 level or higher).
• At least 1 year of experience in a customer support role.
• Analytical mindset with a troubleshooting approach.
• Proactive, responsible attitude and reliable home office setup (PC with 8 GB RAM, 50 Mbps download, 40 Mbps upload).

Required skills

• Experience with CRM systems.
• Familiarity with Zendesk (preferred).

What we offer

• Flexible working hours and fully remote cooperation.
• Compensation in USD and rewards for referrals.
• Inclusive international environment with a people‑first management approach.
• No time‑tracking requirements and support for personal development.