Customer Support Consultant (Fluent English & French) - Remote

About the role

SupportYourApp is a global Intelligent Support-as-a-Service provider working with tech companies such as MasterCard, Calm and MacPaw in 30+ countries. It is looking for a Customer Support Consultant fluent in English and French to join its team from home, in a multicultural and multilingual environment.

Key responsibilities

• Deliver customer support by email, chat and call
• Follow internal procedures and standard operating procedures
• Work with internal teams to resolve issues efficiently
• Handle sensitive customer data securely
• Apply best practices for customer satisfaction and meet KPIs
• Communicate with developers and other specialists

Required profile

• C1-level fluency in spoken and written French and English
• At least 6-12 months of customer support experience
• Strong analytical thinking and research skills
• Positive, proactive and responsible attitude

Required skills

• Personal computer with at least 8 GB of RAM
• Stable internet connection (minimum 50 Mbps download, 40 Mbps upload)

What we offer

• Flexible schedule and full remote work
• International, inclusive environment
• Compensation in USD
• Rewards for referring friends
• Health policy and responsive leadership focused on development
• No time tracking required

Terms and eligibility may vary depending on the engagement; independent contractors may not be eligible for all benefits. Candidates apply by sending their CV in English.