Customer Success Office Agent – Back‑Office Support

About the role

We are looking for a Customer Success Office Agent to act as the operational backbone for our Customer Success Managers. Based in Tunis with a hybrid work model, you will keep systems accurate, coordinate meetings and help improve processes as we scale.

Key responsibilities

• Maintain CRM data, track follow‑ups and update internal workflows.
• Prepare and keep account records, client health metrics and status dashboards.
• Schedule and coordinate client meetings, QBRs and internal reviews, including agenda preparation and action‑item tracking.
• Support renewal, onboarding and account‑review processes by managing documentation, timelines and checklists.
• Assist in building and refining CS processes, templates and playbooks.
• Maintain knowledge bases, reporting templates and internal documentation.
• Identify recurring inefficiencies in CSM workflows and propose improvements.
• Ensure accurate data entry across CRM and related tools and contribute to operational reporting.

Required profile

• Structured, reliable and detail‑oriented.
• Enjoys supporting teams behind the scenes and thrives in a fast‑moving international environment.
• Comfortable wearing multiple hats and adapting to new challenges.
• Strong organizational skills and ability to keep CSMs focused on client relationships.

Required skills

• CRM administration
• Data entry
• Reporting

What we offer

• Hybrid work setup in Tunis.
• Opportunity to be one of the first hires in the region and shape the CS operations.
• Supportive environment with room for professional growth.