Customer Success Manager – AI Software Testing

About the role

As a Customer Success Manager at Thunders, you will help customers maximize the value of our AI Test Agents, guiding them from onboarding through full adoption. You will act as a trusted advisor, ensuring measurable outcomes and fostering long‑term relationships in a fast‑moving AI startup.

Key responsibilities

• Own the post‑sales relationship from onboarding to renewal.
• Ensure customers adopt and scale Thunders AI testing across their teams.
• Turn technical capabilities into clear business value.
• Lead onboarding, training, and success reviews that drive engagement.
• Track account health, anticipate risks, and secure renewals.
• Collaborate with Sales, Product, and Engineering to champion customer needs.
• Spot and support growth opportunities within existing accounts.
• Keep customer insights and progress organized in our CRM.

Required profile

• Excellent English and French communication skills (written and spoken).
• Experience in Customer Success, Account Management, or Implementation within a B2B SaaS company, or a background in QA, software testing, or test automation with a strong interest in a customer‑facing role.
• Curiosity and confidence working with technology, enjoying learning how things work.
• Strong relationship‑building skills and a genuine passion for helping customers succeed.
• Highly organized, proactive, and able to manage multiple accounts independently.
• Comfortable using CRM or success tools to track progress and measure customer outcomes.

What we offer

• Direct impact on the growth of a fast‑scaling AI startup.
• Recently raised $9M to accelerate growth.
• Opportunity to shape the customer experience at a rising company.
• Competitive salary plus performance bonus and BSPCE stock options.