Customer Service Support

About the role

Join Outsourcia Tunisia as a Customer Service Support professional and help deliver a seamless experience to our clients. You will assist customers through remote channels, address inquiries, provide post‑sales support, and communicate technical information in an easy‑to‑understand way.

Key responsibilities

• Respond promptly to customer inquiries via phone, email, chat or remote assistance tools.
• Provide post‑sales support and ensure issues are resolved to the customer’s satisfaction.
• Explain technical features and benefits of our services to non‑technical users.
• Collect and relay customer feedback to improve processes and services.
• Follow up with customers after issue resolution to confirm satisfaction.
• Develop a deep understanding of the technical aspects of the products and services offered.

Required profile

• Cheerful, confident and passionate about helping customers.
• Bilingual: fluent spoken and written English and C1 level French.
• Previous experience in a similar customer‑service or technical‑assistance role.
• Customer‑focused with excellent interpersonal, communication and presentation skills.
• Proven ability to handle technical assistance and, preferably, sales in a related industry.

Required skills

What we offer

• Opportunity to work in a dynamic, multicultural outsourcing environment.
• Professional development and career growth within a company that values solidarity, commitment and integrity.