Customer Service Representative – Order Management

About the role

Sika AG is seeking a Customer Service Representative to manage the order-to-delivery workflow, support customers, and ensure accurate invoicing and master data management.

Key responsibilities

• Input, review, and approve orders in SAP, conduct availability checks and confirm delivery times.
• Prepare delivery documents, coordinate with logistics, and resolve order issues such as credit, reminders, and export restrictions.
• Issue credit/debit memos, verify document consistency before invoicing, and maintain high‑quality customer data.
• Act as the primary contact for order‑related inquiries, communicate availability issues, and coordinate with Sales, Logistics, and Finance.
• Manage process and master‑data requests, collaborate with IT/IS, and recommend improvements.
• Participate in occupational safety and health training and contribute to continuous improvement.

Required profile

• Bachelor's or Master's degree in administrative management or commerce.
• At least 3 years of experience in a similar customer service or order management role.
• Alignment with Sika's values and principles.

Required skills

• SAP order processing.
• Salesforce for tracking non‑conformities.