Customer Experience End-of-Studies Internships (Tunis)

About the role

Medius Tunisia is offering end-of-studies internships (PFE) within its Customer Experience organization. Each internship lasts 6 months, starting in February 2027, and focuses on a real project with a clear deliverable, guided by a team mentor. Candidates choose up to 3 of the 5 available topics and apply once, listing their preferred topic IDs in order.

Key responsibilities

• CXO-01: Support documentation of processes, quarterly business reviews (QBRs) and data analysis activities.
• CXO-02: Support migration of customers from legacy payment platforms to the latest supported solution.
• CXO-03: Provide reporting, dashboards and business insights supporting Customer Success, Professional Services and Support teams.
• CXO-04: Build and test automation of executive snapshots, benchmarking reports and digital engagement campaigns.
• CXO-05: Develop engagement analytics, health scoring models, usage tracking and workforce capacity planning insights.

Required profile

• Final-year student in engineering, IT or business.
• Curious, independent and willing to own a project.
• Topic-specific: CXO-01 (Business/Data Analyst, Cloud Coach, Salesforce); CXO-02 (Operations/Delivery, customer support or delivery experience); CXO-03 (Data Analyst, Excel, Power BI, Salesforce, AI tools); CXO-04 (Customer Success, Claude, Salesforce, Excel); CXO-05 (Customer Success/Analytics, Claude, Salesforce, Excel).