Complaints Specialist
Vantive · Gouvernorat La Manouba
Description du poste
About the role
Vantive, a leading organ therapy company focused on kidney care, is seeking a Complaints Specialist to manage and resolve customer complaints in line with company policies and regulations.
Key responsibilities
- Gather information, analyze data, and review documentation to identify root causes of issues.
- Maintain accurate records of complaints, investigation findings, and resolutions.
- Handle complaints according to company policies, procedures, and relevant regulations.
- Identify and escalate complex or high‑profile complaints to appropriate personnel or departments.
- Communicate effectively with customers and colleagues, both verbally and in writing.
Required profile
- Accountable for results and driven to innovate solutions.
- Comfortable dealing with ambiguity and high‑volume workloads.
- Strong critical‑thinking and problem‑solving abilities.
- Team player with a customer‑oriented mindset.
- Ability to meet deadlines and communicate technical information clearly.
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Vantive
Gouvernorat La Manouba