Community Engagement and Outreach Assistant (UNV Assignment, Tunisia)

About the role

This is a National UNV assignment in Tunisia as a Community Engagement and Outreach Assistant. The role supports refugees and other persons served, including preparation of documentation for resettlement and other durable solutions, and helps organize community consultations and focus groups.

Key responsibilities

• Support interviews with refugees and others served, including preparation and completion of resettlement and other solution documentation.
• Assist with voluntary return counselling and related documentation, ensuring informed and voluntary decisions.
• Provide clear information on available solutions, services and referral pathways, and refer complex or sensitive cases to colleagues.
• Support protection interviews and vulnerability assessments, including Vulnerability Assessment Forms under supervision.
• Organize and facilitate focus groups, participatory assessments, community consultations and intention surveys.
• Identify protection concerns and urgent needs and support timely referrals to protection, registration, community-based protection and partner teams.
• Prepare interview notes, counselling records, case summaries and basic statistical updates, with accurate filing and data entry.
• Support coordination and information sharing between teams and partners for case follow-up.
• Apply age, gender and diversity principles, confidentiality, informed consent and data protection, and uphold safeguarding and anti-exploitation standards.

Required profile

• Bachelor's degree in Social Sciences, Communications, International Relations, Development Studies, Research Methods or a related field.
• One month to one year of relevant professional, internship or volunteer experience in protection, social work, counselling, case management, legal assistance or humanitarian response.
• Fluency in Arabic and English required; working knowledge of French is an asset.
• Strong interest in refugee protection, durable solutions, community engagement, volunteerism and the United Nations system.

Required skills

• Interviewing, active listening and interpersonal skills with vulnerable people.
• Basic understanding of humanitarian protection principles, informed consent, confidentiality, data protection and the do-no-harm approach.
• Ability to write clear interview notes, counselling records and case summaries.
• Proficiency in Microsoft Word, Excel and Outlook, and familiarity with databases or case-tracking tools.
• Collaboration in multicultural teams and coordination with partners.