College Intern Technical Support – French Speaker

About the role

This internship is a hybrid position where you will work on average two days per week from the HPE office in Ariana. You will support enterprise technology environments, learn HPE support methodologies, and contribute to delivering a high‑quality customer experience.

Key responsibilities

• Assess and troubleshoot customer technical issues across infrastructure and software domains under guidance of senior engineers.
• Maintain clear case documentation, progress actions, and communicate status professionally.
• Collaborate with front‑end, back‑end, expert center teams, product engineering, partners and other stakeholders to accelerate resolution.
• Use diagnostic methods, knowledge resources, support tools, automation and approved AI capabilities to improve investigation quality.
• Collect and analyse logs, reproduce issues, validate solutions and contribute to technical action plans.

Required profile

• Excellent communication skills in French and English (written and spoken).
• Passion for learning, strong problem‑solving abilities and ability to work in a fast‑paced environment.
• Flexibility to work across time zones and provide scheduled coverage when required.

Required skills

• Servers, storage, operating systems, networking, virtualization, databases, backup and recovery.
• Private and public cloud concepts, containers, infrastructure automation.
• Basic understanding of AI, data concepts and modern HPE technology platforms.

What we offer

• Health and wellbeing benefits for you and your loved ones.
• Personal and professional development programs, certifications and career‑growth opportunities.
• Inclusive workplace that celebrates individual uniqueness and supports flexible work arrangements.