Technical Service Engineer - PV and ESS Systems

About the role

This role ensures the reliable deployment, support and performance of residential and commercial and industrial (C&I) photovoltaic (PV) and energy storage system (ESS) installations in Tunisia. It covers after-sales support, commissioning, field service and coordination with internal teams.

Key responsibilities

• Train service partners on residential and C&I PV and ESS systems
• Provide after-sales support to key customers by telephone and email
• Prepare initial commissioning plans and coordinate commissioning activities
• Support the line manager and handle escalated inquiries, drawing on low-voltage and high-voltage experience
• Carry out field service with the team and partners: pre-commissioning, commissioning, maintenance, fault diagnosis and repairs
• Perform basic O&M by remote monitoring and basic warranty work
• Test products, diagnose faults and repair them in the workshop
• Track complex technical problems and coordinate with technical and R&D teams
• Keep up to date with all relevant products and services
• Communicate with management, the sales team and customers to support business development

Required profile

• Bachelor's degree in electrical engineering, renewable energy or a related field
• 2 to 3 years of technical support or product maintenance experience
• Arabic or French proficiency required

Required skills

• Excellent written and spoken English, with the ability to communicate in local languages when needed
• Professional customer service and telephone support skills
• Strong problem-solving and analytical abilities
• Organizational and time-management skills, able to handle several tasks at once