Senior Technical Writer

About the role

ITRS, a provider of automated IT observability solutions trusted by many Tier 1 capital markets firms, is hiring a Senior Technical Writer. The role leads documentation and customer education for complex products or solution areas, shapes information architecture, mentors other writers and drives consistent quality across written, multimedia and multilingual content with a high degree of independence.

Key responsibilities

• Design documentation and training experiences supporting onboarding, operational efficiency, troubleshooting and advanced adoption, using written, visual and multimedia formats.
• Establish and optimise AI-assisted authoring, governance and quality-control practices that scale across the writing team.
• Own end-to-end documentation and training content strategy for major products or solution areas.
• Define scalable content structures, taxonomy standards and navigation patterns, and coach writers through reviews, pairing sessions, onboarding and skill development.
• Understand interactions between products, integrations and customer workflows to create cohesive documentation journeys.
• Set measurable standards for readability, consistency, accessibility and technical accuracy.
• Lead documentation initiatives independently, managing scope, priorities, risks and stakeholder alignment, and adapt to changing product priorities and release schedules.

Required profile

• 5-8+ years of technical writing or training experience.
• Ownership of complex or multi-team product areas.
• Strong experience in enterprise SaaS, observability or financial systems.
• Ability to influence stakeholders across multiple teams and communicate complex ideas to technical and non-technical audiences.
• Works closely with engineering, design and commercial teams and champions UX excellence.

What we offer

• HMO for you and your dependents, supplemental medical claim and employee assistance program.
• Retirement plan and flexible hybrid working.
• Enhanced parental leave, life assurance subsidies and allowances, referral bonus.
• Training reimbursement and buy-and-sell holiday.