Sales Ticketing Agent – Tunis

About the role

The Sales Ticketing Agent will work in ITA Airways’ Tunis ticketing office, handling both individual and group travel bookings. The role combines customer service with sales initiatives, ensuring passengers receive accurate ticketing information and a smooth purchasing experience.

Key responsibilities

• Process individual, group and corporate bookings using the Amadeus reservation system.
• Issue, modify and refund airline tickets, providing up‑to‑date information on fares, routes, availability and promotions.
• Assist customers throughout the entire purchasing process, addressing queries and resolving reservation issues.
• Maintain administrative duties such as handling client calls, preparing expense and attendance forms, and generating sales reports.
• Collaborate with the Sales Manager to develop sales support materials when required.

Required profile

• Legal right to live and work in Tunisia.
• Proven experience in a similar ticketing or airline sales position.
• Fluent French, good English and Arabic; Italian is a strong plus.
• Strong interpersonal and communication skills, able to build relationships across cultures.
• Self‑motivated with good time‑management and initiative.

Required skills

• Amadeus reservation system.