Remote French-English Customer Support Representative

About the role

We are seeking a motivated French‑English Customer Support Representative to join our global, fully remote team. You will be the first point of contact for customers, helping them solve technical or order‑related issues while delivering a friendly, supportive experience.

Key responsibilities

• Respond to customer inquiries in French and English via chat, email, and phone.
• Provide step‑by‑step guidance to resolve technical, product, or order issues.
• Maintain accurate records of all interactions in our support system.
• Share customer feedback and insights to help improve products and processes.
• Collaborate with teammates and other departments to ensure a seamless customer journey.

Required profile

• At least 1 year of remote or online experience in customer service or a similar role.
• Fluent written and spoken French and English.
• Calm, solution‑focused attitude under pressure.
• Reliable home office setup: laptop/desktop with i5 CPU or better, high‑speed internet (≥25 Mbps), and a quiet workspace.

Required skills

• Experience with Gorgias, Zendesk, Shopify or similar help‑desk tools.
• Familiarity with e‑commerce platforms and CRM systems.

What we offer

• Fully remote work – you can work from anywhere.
• Competitive salary with regular performance reviews.
• Paid time off for rest and recharge.
• Monthly health stipend.
• Performance‑based bonuses.
• A collaborative, growth‑focused team culture.