Remote French Bilingual Customer Support Representative

About the role

We are looking for a Remote French Bilingual Customer Support Representative to assist our global customers in both French and English. You will handle voice calls and live‑chat interactions, turning inquiries and issues into positive experiences while working from your own home office.

Key responsibilities

• Provide timely, friendly support via phone and chat in French and English.
• Troubleshoot customer problems with a calm, solutions‑first approach.
• Accurately document every interaction in our support system.
• Identify recurring issues and share insights to improve processes.
• Collaborate with team leads and colleagues to stay aligned on priorities.
• Represent the brand with professionalism and cultural sensitivity.

Required profile

• At least 1 year of remote or online experience in customer service or a similar role.
• Fluent in both French and English, with excellent written and verbal communication.
• Ability to stay calm and solution‑focused under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify, or similar customer‑support platforms.
• Proficiency with CRM systems.

What we offer

• Permanent work‑from‑home arrangement.
• Competitive salary reviewed annually.
• Paid time off and a monthly health stipend.
• Performance bonuses based on key performance indicators.
• A supportive team culture that values growth and accountability.