Remote French Bilingual Customer Support Representative

About the role

We are looking for a motivated, bilingual professional to join our remote customer support team. You will assist French‑speaking customers via phone and live chat, turning challenges into positive experiences while representing our brand with empathy and professionalism.

Key responsibilities

• Provide timely, friendly support in French and English through calls and chat.
• Troubleshoot customer issues with a calm, solutions‑first approach.
• Accurately document every interaction in our CRM system.
• Identify recurring trends and share feedback to improve processes.
• Collaborate with team leads and colleagues to stay aligned on priorities.
• Represent the brand with cultural sensitivity and professionalism.

Required profile

• At least 1 year of remote or online experience in customer service or a similar role.
• Fluent in both French and English, written and spoken.
• Excellent communication skills and the ability to stay calm under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, or Shopify (or similar tools).

What we offer

• Permanent work‑from‑home arrangement.
• Competitive pay reviewed annually.
• Paid time off, monthly health stipend, and performance bonuses.
• A supportive team culture focused on growth and accountability.