Remote French Bilingual Customer Support Representative

About the role

We are looking for a Remote French Bilingual Customer Support Representative to assist customers from French‑speaking regions via voice calls and live chat. You will turn frustration into satisfaction by providing clear, empathetic assistance on order tracking, product queries, and issue resolution.

Key responsibilities

• Deliver timely, friendly support in both French and English through calls and chat.
• Troubleshoot customer issues with a calm, solutions‑first approach.
• Accurately document all interactions in the support system.
• Identify recurring trends and share feedback to improve processes.
• Collaborate with team leads and colleagues to stay aligned on priorities.
• Represent the brand with professionalism, cultural sensitivity, and care.

Required profile

• Minimum 1 year of remote or online experience in customer service.
• Fluent written and spoken French and English.
• Excellent communication skills and ability to stay calm under pressure.
• Experience with e‑commerce or CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify, or similar support tools.

What we offer

• Permanent work‑from‑home arrangement.
• Competitive salary reviewed annually.
• Paid time off and monthly health stipend.
• Performance bonuses based on KPIs.
• A team culture focused on growth, accountability, and connection.