Remote Bilingual Customer Service Representative (German & English)

About the role

Join a fully remote team delivering top‑tier customer support in both German and English. You will be the friendly voice and helpful written contact that customers rely on, handling inquiries across phone, chat, and email.

Key responsibilities

• Provide exceptional assistance to customers via inbound calls, live chat, and email.
• Troubleshoot issues quickly and deliver effective resolutions.
• Personalize interactions to understand and meet each customer’s needs.
• Collaborate with teammates to continuously improve the customer experience.
• Offer feedback to refine service processes and quality.

Required profile

• At least 1 year of remote or online experience in customer service.
• Fluent written and spoken German and English.
• Strong verbal and written communication skills.
• Calm, solution‑focused attitude under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify, or similar support tools.

What we offer

• Competitive salary with annual increases.
• Paid time off to recharge.
• Monthly health stipend.
• Performance bonuses.
• 100% permanent work‑from‑home setup.