Process Engineering End-of-Studies Internship - Process Excellence O2C

About the role

TUI is offering an end-of-studies internship in its Process Excellence team in Sousse, focused on O2C (order-to-cash) process excellence. The internship explores how transformation initiatives can be designed to be more efficient, scalable and reusable, drawing on lessons from previous improvement and automation projects. You will analyse a real business problem, develop a concept, build a prototype or framework and test it on an actual business case.

Key responsibilities

• Analyse existing O2C processes, transformation challenges and pain points.
• Research Process Excellence, BPM, AI and automation concepts and perform process and data analysis.
• Create a structured concept, framework or prototype and test it on a real business case.
• Define measurable evaluation criteria and KPIs.
• Document findings, results and recommendations and present them to the Process Excellence team and stakeholders.
• Possible topics include governance of intelligent automation and reusable business capabilities; emerging approaches such as Agentic BPMS and composable automation may be considered.

Required profile

• Student completing a degree in Industrial Engineering, Method Engineering, Business Information Systems, Operations Analytics or a comparable field.
• Strong interest in Process Excellence, BPM, automation, AI and digital transformation.
• Strong analytical and problem-solving skills, able to turn business challenges into structured concepts.
• Comfortable working independently on a defined project and collaborating with business and technology stakeholders.
• Very good English skills.

Required skills

• Knowledge of process modelling, RPA or automation, data analytics, SAP, Tableau, Lean or Six Sigma is an advantage.

To apply, attach your CV in English.