Operations Manager - Restaurant

About the role

Ben Rahim, a restaurant company originally based in Berlin, Germany, is expanding to new locations including Tunis. It is looking for a full-time, on-site Operations Manager to oversee daily restaurant operations. The role covers staff scheduling, front-of-house and back-of-house supervision, service quality, cost control, inventory and supplier coordination, and supporting budgeting and reporting.

Key responsibilities

• Manage staff schedules and supervise front-of-house and back-of-house activities
• Monitor service quality and ensure adherence to company standards and local regulations
• Track inventory, coordinate with suppliers and oversee cost control
• Support budgeting and reporting, and guide and coach team members
• Resolve operational issues, promote a positive work environment and collaborate with leadership on process improvements and marketing initiatives
• Maintain a consistent guest experience aligned with the brand

Required profile

• Experience in restaurant or hospitality operations management, including daily service, staff coordination and workflow optimization
• Prior supervisory or managerial experience in hospitality or food service; café or specialty restaurant experience is an advantage
• Ability to work on-site in Tunis with a flexible schedule, including weekends or evenings

Required skills

• Knowledge of budgeting, cost control, inventory management and scheduling
• Familiarity with health, safety and hygiene standards and regulatory compliance
• Proficiency in relevant software tools such as POS systems and scheduling or inventory applications
• Fluency in French or Arabic and good working English is beneficial