Network Support Engineer (Dispatch) - Sousse

About the role

Brilliant Computers is looking for a Network Support Engineer to provide dispatch support for its network infrastructure, ensuring reliability, performance and availability of network services. The role covers troubleshooting network issues, maintaining network equipment and supporting day-to-day network operations.

Key responsibilities

• Provide first and second-level support for network incidents and service requests.
• Troubleshoot issues related to IP addressing, DNS, DHCP, VLANs and network routing.
• Configure and support routers, switches, firewalls and wireless access points.
• Monitor network performance and respond to alerts or outages.
• Maintain ticket updates and documentation for all reported incidents.
• Work with internal IT teams to resolve complex issues and assist with network maintenance, upgrades and implementation projects.
• Ensure timely communication on issue status and resolution.

Required profile

• 2 to 5 years of experience in network support or a similar role.
• Strong troubleshooting and problem-solving skills.
• Relevant certifications such as CCNA or CompTIA Network+ are an advantage.

Required skills

• Understanding of TCP/IP, VLANs, routing, switching, DNS and DHCP.
• Experience with Cisco or similar networking equipment; OEM-specific training and certification for the products used.
• Familiarity with network monitoring tools and ticketing systems.
• Basic understanding of Windows server environments and Active Directory is an advantage.
• Technical setup: a laptop running a Microsoft OS (minimum Windows 11), console cable, terminal emulator (e.g. PuTTY, TeraTerm, Poderosa), serial port, Teams or Webex for customer NOC connections, and an engineering tool kit.