Key Account Booking Agent - UK & FR Markets

About the role

Free2move, a global mobility platform active in more than 170 countries, is expanding its operations in the UK and France and is looking for a Key Account Booking Agent to join its Key Account Team in Tunisia. The agent acts as the main point of contact for the UK and French dealership network, handling day-to-day vehicle sourcing, invoice management, warranty compliance and payment follow-up.

Key responsibilities

• Manage day-to-day back-office operations related to vehicle bookings and warranty claims.
• Support UK and French dealership partners in submitting and tracking invoices for reimbursement.
• Source vehicles and coordinate bookings according to customer requests.
• Verify warranty coverage and ensure compliance with established processes.
• Follow up on outstanding invoices and payment status.
• Identify operational issues and proactively propose solutions.
• Maintain accurate records and documentation within internal systems.
• Communicate daily with dealerships and internal teams by email and phone.
• Collaborate with cross-functional teams to improve operational performance and service quality, and ensure adherence to internal procedures and service-level agreements.

Required profile

• Bachelor's degree in Business Administration, Finance, Management or a related field is preferred.
• 0-3 years of professional experience.
• Experience in customer service, B2B support, operations, invoicing or the automotive industry is a plus.
• Fluency in English and French is mandatory.

Required skills

• Proficiency in Microsoft Excel and Microsoft Office tools.
• Experience with CRM or operational management tools is a plus.
• Analytical, organizational and attention to detail skills, ability to handle multiple tasks and strong communication skills.

What we offer

• Competitive salary and a monthly performance-based bonus.
• Hybrid work after 2 months on-site, with 2 days off per week and flexible scheduling.
• Permanent contract (CIVP) with 20 days of paid vacation and paid training.
• Meal voucher card, group insurance and a start-up mindset within a major group.