IT Technical Support Technician

About the role

Murex, a global fintech leader in trading, risk management and processing solutions for capital markets, is looking for an experienced IT technician. You will independently support Murex users, resolve technical incidents and contribute to workplace technology projects, working with specialist IT teams and vendors to deliver secure, reliable services within agreed service levels.

Key responsibilities

• Diagnose and resolve incidents and service requests independently.
• Install, configure and support Windows 11 workstations, laptops, mobile devices, Microsoft 365 and peripherals.
• Support Intune and Configuration Manager/SCCM co-managed devices, including enrolment, compliance and policy remediation.
• Troubleshoot identity and endpoint-security technologies such as Active Directory, Entra ID, Windows Hello for Business, passkeys, Microsoft Authenticator and BitLocker.
• Support remote-access solutions including GlobalProtect, Citrix and VPN.
• Configure and troubleshoot Microsoft Teams meeting room equipment.
• Coordinate complex cases with specialist teams and vendors, contributing to root-cause analysis and incident prevention.
• Create and maintain procedures, knowledge articles and operational documentation, and share knowledge with less-experienced technicians.
• Contribute to workstation migrations, OS upgrades and security deployments, from testing and pilot through rollout and post-deployment support.
• Track project activities, risks and user impacts and communicate progress to stakeholders.
• Take part in scheduled support-shift coverage.

Required profile

• 3 to 5 years of relevant experience in end-user, workstation or ServiceDesk support.
• An IT degree or equivalent practical experience.
• Fluency in French is mandatory; a good professional level of English is required for documentation and communication with international teams and vendors.
• Ability to manage incidents and project tasks independently, balancing priorities and deadlines.

Required skills

• Strong troubleshooting across Windows 11, Microsoft 365, hardware and peripherals.
• Intune, Configuration Manager/SCCM, endpoint compliance, Active Directory and Entra ID.
• Windows Hello for Business, passkeys, BitLocker, Windows LAPS and remote-access technologies.
• Experience with an ITSM platform such as ServiceNow.
• Experience with endpoint, workplace or security projects, including testing, deployment and post-deployment support.