German‑Speaking Technical Support for Renewable Energy Systems

About the role

We are looking for a German‑speaking Technical Support specialist to assist customers of a renewable‑energy company. You will provide phone and email assistance, troubleshoot PV inverters and home battery systems, and ensure smooth commissioning and operation of these devices.

Key responsibilities

• Deliver technical service to customers via phone and email.
• Analyse error patterns and identify root causes.
• Support commissioning and ongoing operation of PV components such as inverters and home storage systems.
• Document interactions and track issues in a ticketing system.
• Order spare parts when required.

Required profile

• Previous experience in customer service or an electrotechnical environment.
• Basic understanding of electrical concepts such as voltage and current.
• Strong communication skills, positive attitude, team spirit and quality awareness.
• Fluent German with the ability to discuss technical topics confidently.
• Good English proficiency is a plus.

Required skills

• PV inverters
• Home battery (storage) systems
• Ticketing system usage

What we offer

• Interesting tasks within a committed, growing team.
• Hybrid working model.
• Opportunity to develop expertise in the fast‑growing renewable‑energy market.